For Domestic Orders Only
We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.
Note: Orders placed during Christmas, Valentine’s Day, Mother’s Day, and Father’s Day qualify for the extended 45-day return and exchange (just in case).
Final Sale and Special Order items can’t be returned. That said, exchanges are definitely possible for items of the same value or less with the price difference refunded. For an exchange of a higher valued item, customers are responsible for the price difference. We don’t need a Return Authorization Number to process a return or exchange. Just follow the instructions below for a hassle-free return experience.
Return & Exchange Instructions:
Fill Out the Included Return Form
Do you need to return merchandise? We want it to be an easy affair. For your convenience we have included a pre-paid standard USPS return label (domestic only) and return / exchange form with your package. The return form is located on the back of the packing slip that arrived with your shipment. Lost your form? Click Here to download and print a copy. Specify which items you are returning and whether you prefer to exchange your order or receive a credit. Please provide the reasons for returning your merchandise. We would love to know what happened and make sure you end up pleased.
Ensure Returns are Securely Packaged
If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the return / exchange form. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.
Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be refunded.
Returns are Inspected and Processed within 7 Business Days
Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, Ayllu reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.
Free Gift Return Policy
The free gift is based on the total of your order. If the value of your purchase drops below the required minimum after a return, we can’t treat you to a free gift. If you decide to keep the gift, we have to charge a reduced sum of $9.99.
Reward Points Return Policy
Please note - if you have already used rewards points from an order that is being returned, the cash equivalent of the points used will not be refunded for returned order.
International Returns & Exchanges
For our international customers we now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.