Domestic Shipping Policy
(See International Shipping Policy at Bottom)
Free Shipping Policy – Domestic Orders Only
We offer free shipping on all order of $25 and up within the U.S.
Note: APO/FPO and the following states and territories: Hawaii, Alaska, Puerto Rico, Guam and U.S. Virgin Islands can take up to 20 days for free shipping.
|USPS Method||COST||EST. DELIVERY TIME|
$2.99 Flat Rate
FREE over $25
Limited Tracking Available
|3-7 business days|
|USPS Priority||$5.99 Flat Rate||2-3 business days|
|APO/FPO Priority||$6.99 Flat Rate||8-16 business days|
|USPS Express Mail||$19 Flat Rate||1-2 business days|
Expedited UPS Shipping
Expedited shipping services are available through UPS, for which the cost will be calculated during checkout based on the destination zip code. Recipient signature may be needed for UPS expedited shipments, so please ensure that an adult is available at the designated address to receive the delivery.
Note: Orders shipped to the East Coast can be expected sooner than the estimated delivery time.
Once your order is processed you will receive a shipping confirmation email with the tracking code information, which can be used at www.UPS.com to track the estimated delivery time of your order.
Note: UPS does not deliver to PO Box Addresses. For shipping to PO Box, please select USPS service.
UPS Ground Time-in-Transit Map
(days in transit do not include weekends or holidays)
|UPS Method||COST||EST. DELIVERY TIME|
|UPS Ground||Calculated at Checkout||1-5 business days|
|UPS 3-Day||Calculated at Checkout
|3 business days|
|UPS 2-Day||Calculated at Checkout
|2 business days|
|UPS Next Day||Calculated at Checkout
|1 business days|
Tracking Your Order
To track your order, please click on the link included in your SHIPPING CONFIRMATION email, which will bring you to UPS.com as shown below. If you selected standard shipping, UPS will pass on the package to your local post office, which you can track on USPS.com using the PACKAGE IDENTIFICATION CODE highlighted below.
If your package has not been delivered within the estimated time frame of your shipping method, we are here to help you out! Contact us at firstname.lastname@example.org/a> or call us at 1-800-434-9905.
Return & Exchange Policy
Your happiness is our priority. If for any reason you are not extremely satisfied, we gladly accept returns (within 30 days) of unworn or defective merchandise. Returned merchandise should include the original packaging and be in the same condition as when it was delivered to you. For more details, check out our Return & Exchange Policy.
International Shipping PolicyInternational Payment Methods Accepted:
- International Credit Cards
International orders will be subject to additional verification of billing address, bank and bank phone number. Please allow 2-3 business days for international order verification to be completed. For faster processing, we recommend that you check out with a verified PayPal account. To learn about PayPal verification, click here.
Due to the limited information available with international credit cards, in the event that we are not able to verify the information you provided, we may send a PayPal payment request as an alternate payment method. For added security reason, we may also need you to ensure your PayPal account is verified.
Free Shipping on International Orders
International orders over $60(Canadian orders over $60) will be shipped for free via International USPS Standard. Shipping costs reflected on the chart do not include customs brokerage fees and other related tariffs. These fees are the responsibility of the package recipient. If a package is refused and returned to us for any reasons, the customer will be responsible for all incurred shipping fees.
|Method||COST||EST. DELIVERY TIME|
$2.99 Flat Rate or
FREE with $60 Purchase
|5-12 business days|
|CANADA Express Mail||$39.99 Flat Rate||3-6 business days|
|Int'l Standard (USPS)||
$3.99 Flat Rate or
FREE with >$60 Purchase
|6-20 business days|
|Int'l Express Mail||$39.99 Flat Rate||4-8 business days|
International Returns & Exchanges
For our international customers we now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.
Note: Importer of Record
The recipient is the importer of records and is responsible for complying with all laws and regulations for the destination country. When our customer places an order with Ayllu, they authorize our customs broker to act as their agent to clear merchandise and process all applicable duties, fees and taxes.